FAQ
What payment methods do you accept?
We accept most credit cards, including Visa and Mastercard.
My order status is "processing." What does that mean?
"Processing" simply means that we have received your order! Once your order has been processed and shipped, you will receive a tracking number and your order status will change to "Completed."
How can I return a product?
Of course, you can return your order within 14 days of receipt. You, as the customer, are responsible for all return shipping costs, and we recommend that all customers send returns with a tracking number. We assume no liability for lost returns.
Please note that underwear, swimwear and beauty products cannot be returned for hygiene reasons.
Why can't you return underwear, masks, hygiene, and beauty products?
Underwear, masks, and beauty products are considered hygiene products. We take hygiene and public safety seriously and, for everyone's safety, do not allow returns of underwear, masks, hygiene, and beauty products. We are not alone in this; other suppliers of underwear, masks, hygiene, and beauty products also do not allow returns for the same reasons.
Do you cover return shipping costs?
No, all customers are responsible for their own return shipping costs. We recommend sending your return using a trackable package, as we cannot be held responsible for lost returns.
What should I do if I received an incorrect, defective, damaged, or missing product?
If you received incorrect, defective, damaged, or missing products, please contact us within 7 days of receiving your order. To ensure a smooth process, please provide your order number and attach a photo showing the problem when contacting our customer service. We will do our best to resolve your case as quickly as possible.
How long does the return process take, and when will I receive my refund?
Returns can take up to 5 business days to process from the date we receive the package. You will receive a confirmation email once your return has been processed.
All returns will be credited to your original payment method. If you paid by credit or debit card, the refund will be sent to your bank within 5-7 business days from the date the returned product is received or the cancellation request is processed.
How long will it take to receive my order?
Once you've placed your order and confirmed your payment, you can expect your order to ship within 1-3 business days, with the general average delivery time being 3-7 business days.
Will my order be shipped in the same package?
For logistical reasons, products are sometimes shipped in separate packages. Please take this into account when accepting deliveries. If you have any questions, please contact us at info@ameliaberlin.com.
I need to change something about my order. How do I do that?
If you would like to change the size or color of your order, please contact us immediately. We cannot make any changes after 24 hours or after your order has been processed.
How can I contact you?
You can reach us by email at info@ameliaberlin.com . We guarantee a response within 24-48 hours and will be happy to assist you.
Company name:Â Triumph Essentials Limited
Company number:Â 78301195-000-06-25-6
Company address:Â China United Plaza 1008 Tai Nan West St., Lai Chi Kok, Hong Kong
